With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. Design your CX to eliminate pain points and reduce churn. Everything you need to reimagine your CX and make your customers smile. It operates through two segments: TTEC Digital and TTEC Engage. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. mYBTn2[dhVar!#[i:2^/uszZT>lEd. When typing in this field, a list of search results will appear and be automatically updated as you type. A customer service outsourcing company announced that it will expand contact . Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". amazing customer 0000017388 00000 n "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Your customer's journey, guided by technology. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream We make it a point to make sure all our employees feel valued and . Learn why we use cookies and how to manage your settings. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Learn why we use cookies and how to manage your settings. Written by George Maybach for Fintel ->. About Us. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Don't wish for happy customers. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Exceptional customer experiences start here. Guaranteed. Cision Distribution 888-776-0942 Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. 0000006957 00000 n Messaging saves the day with faster support and increased productivity. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. To learn more visit us athttps://www.ttec.com. Koskovich was previously COO at Telus . H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000054542 00000 n TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Find and engage customers across all channels. 0000005417 00000 n "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. We combine leading technology partnerships and the CX expertise to enable your success. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . We help you connect your front end to your back end so all of your operations flow seamlessly. "I am . Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. There are three types of analytics. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. 0000006062 00000 n ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. About Us. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Understand your customers on a deeperlevel. 0000163153 00000 n 0000022600 00000 n 0000028129 00000 n "I'm thrilled to join TTEC at this pivotal time. 0000194413 00000 n TTEC is proud to be an equal opportunity employer. The Company provides . 0000010205 00000 n Tuchman continues, "I'm more excited than ever about our business. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . When it comes to your customers, only the best technology will do. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. base with new products and services 4. This site uses cookies and by using the site, you are consenting to this. Operating Income was $168.5 Million or 6.9 Percent of Revenue. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Make them. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Get better Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! 0000031129 00000 n Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 Humanify(R) DEI+ Bot . ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC Engage is a 60,000+ employee service company . The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. To learn more visit us at https://www.ttec.com. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000119471 00000 n This site uses cookies and by using the site, you are consenting to this. 0000017236 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. 0000004803 00000 n We caution you not to rely unduly on any forward-looking statements. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Get the agile tools to transform your total experienceone stage at a time. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. We make it a point to make sure all our employees feel valued and . The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. It operates through two segments: TTEC Digital and TTEC Engage. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. 0000009179 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000041483 00000 n February 27 2023 - 04:05PM. 0000030939 00000 n What are two TTEC engage products? Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. %PDF-1.4 % The best partners. 0000125548 00000 n And that is a smart move. specific challenges. ", Marty Deghetto will retire from TTEC on November 2, 2020. 0000008248 00000 n 0000009922 00000 n 0000124950 00000 n I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 0000074192 00000 n And disconnected customer experiences create unhappy customers. 0000006368 00000 n 0000030829 00000 n library that's as agile as weare. 0000000016 00000 n 0000008011 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Learn why we use cookies and how to manage your settings. This site uses cookies and by using the site, you are consenting to this. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. How do I operate more efficiently with automation. News Mar 19, 2021. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. And deliver CX at scale. 0000021388 00000 n Gain a competitive advantage through automation. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. "I am excited to welcome Chuck back to the TTEC family. from 8 AM - 9 PM ET. Reduce cost and improve CX with recommendations from your front-line employees. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. CE1Q Our industry specific CX solutions can help. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. . 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? It operates through two segments: TTEC Digital and TTEC Engage. Omnichannel, CRM, Automation, AI, we have them all. 0000050107 00000 n Now, how cool is that? The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Empower your frontline employees Learn more. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 28 0 obj <> endobj xref Eliminate friction and create value for your customers and employees. "I am thrilled to welcome Shelly to the TTEC family. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. V"x(aL|i4c#\rFXX~lle4|Q;M Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Want more insights every month, delivered to your inbox? Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. When it comes to your customers, only the best technology will do. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. There is nothing worse than a dumb bot. journeys, 5 digital transformation Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience.
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